FAQ

What types of socks does ONYX offer?
ONYX offers low-cut and high-cut socks designed to provide everyday comfort, warmth, breathability, and durability.

How do I choose my size?
Please consult our Size Guide to select the size best suited to your foot size.

How do I care for my ONYX socks?
We recommend washing in cold water or at a low temperature and air-drying to preserve the fibers and shape of the socks.

Can I track my order?
Yes. As soon as your order is shipped, you will receive an email containing tracking information.

Can I return an item?
Yes, subject to the conditions indicated on our Returns & Refunds page.

What should I do if I receive a damaged or incorrect product?
Contact our team with your order number and, if necessary, photos of the product received. We will assist you as quickly as possible.

What payment methods do you accept?
Available payment methods are displayed at checkout.

How can I contact ONYX?
You can write to us via the Contact Our Team page for any questions regarding an order, product, size, or return.

ONYX — Simple, clear, at your service.