Returns & refunds

We want you to be satisfied with your ONYX order. If an item does not suit you, you can request a return within the period provided by our policy.

Return Period
Return requests must be made within 30 days of receiving the order.

Return Conditions
Returned items must be in their original condition, unworn, unwashed, and, if possible, in their original packaging.

Request a Return
To make a request, contact our team, indicating your order number and the reason for the return. We will then provide you with the steps to follow.

Refunds
Once the return is received and verified, the refund will be issued to the payment method used for the order. The time it takes for the refund to appear may vary depending on your bank or payment provider.

Damaged or Incorrect Item
If you receive a damaged, defective, or different product than ordered, contact us promptly with your order number and, if necessary, photos of the product received.

Need Help?
Our team is available to assist you with your return or refund request.