Shipping Policy

At ONYX, we do our best to process and ship your orders as quickly as possible.

We currently ship to the destinations listed below. Available destinations and shipping costs may vary depending on the destination.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, including sales, promotions, or holidays, processing times may occasionally take longer.

2. Estimated Delivery Times

Customer orders are generally delivered within approximately 8–12 business days after shipment, depending on the destination and carrier.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, public holidays, periods of high demand, customs procedures, or other circumstances beyond our reasonable control.

3. Shipping Destinations and Costs

The following shipping rates currently apply to customer orders:

DDP Shipping

For the following destinations, shipping is provided under DDP (Delivered Duty Paid) terms. Taxes and customs duties are included, and the customer will not be required to pay additional import taxes or customs duties upon delivery.

• 🇫🇷 France: $14.90

• 🇩🇪 Germany: $14.90

• 🇪🇸 Spain: $14.90

• 🇮🇹 Italy: $14.90

• 🇳🇱 Netherlands: $14.90

• 🇧🇪 Belgium: $14.90

• 🇬🇧 United Kingdom: $8.00

• 🇺🇸 United States: $15.80

• 🇨🇦 Canada: $14.90

• 🇯🇵 Japan: $15.00

• 🇭🇰 Hong Kong: $15.00

• 🇸🇬 Singapore: $15.00

• 🇲🇾 Malaysia: $15.00

DAP Shipping

For the following destinations, shipping is provided under DAP (Delivered At Place) terms. The recipient is responsible for any applicable import taxes, customs duties, or other charges imposed by the destination country.

• 🇳🇴 Norway: $20.00

• 🇨🇭 Switzerland: $20.00

• 🇦🇺 Australia: $20.00

• 🇳🇿 New Zealand: $20.00

Shipping costs are displayed during checkout before the order is completed.

4. Order Tracking

Once your order has been shipped, a tracking number will be provided.

Tracking information will be sent to you by email so that you can follow the progress of your shipment.

Please note that it may take a few days for tracking information to become available or to be updated after shipment.

5. Shipping Address

Please carefully check your shipping address before completing your purchase.

If you notice an error, please contact us as soon as possible at support@onyxsocks.com.

If your order has not yet been shipped, we will make reasonable efforts to update the shipping address.

Once an order has been shipped, it may no longer be possible to change the delivery address.

6. Delivery Delays or Issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at support@onyxsocks.com.

We will check the status of your shipment and, where necessary, take the appropriate steps with the carrier.

If the tracking information shows that your package has been delivered but you have not received it, please contact us within 7 days of the date shown as delivered so that we can carry out the necessary checks.

In the event of a confirmed loss, an appropriate solution may be offered, such as a replacement shipment or refund, depending on the circumstances and applicable law.

7. Returned Packages or Incorrect Addresses

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact our customer service team.

Depending on the circumstances, a new shipment may be offered. Additional shipping or handling costs may apply where permitted by applicable law.

8. Taxes and Customs Duties

For DDP destinations, applicable taxes and customs duties are included in the shipping arrangement, and customers will not be required to pay additional import taxes or customs duties upon delivery.

For DAP destinations, the recipient is responsible for any applicable import taxes, customs duties, or other charges imposed by the destination country.

Customers are responsible for complying with any applicable customs or import requirements in their destination country.

9. Contact Us

If you have any questions regarding your delivery, shipping costs, or order, please contact us at:

support@onyxsocks.com

We will make reasonable efforts to respond as soon as possible.